FAQ

This is our FAQ section.
You may be able to find the answers to your questions here.

Warranty Information

How long is the warranty period and what are the terms and conditions?
Please refer to OWNDAYS Customer Guarantees page for details on the warranty period and policies.
  • Terms and conditions apply.
What are the terms and conditions on the warranty of lenses?
We provide 1-year warranty on lens visual performance with a one-time complimentary change of lens degree.
  • Lens power specified by the customer or prescriptions from other optical stores will not be covered under this warranty.
What are the conditions of the warranty for the frames?
In the event that the frames develop a fault through normal use as outlined in the manual within 1 year upon purchase, the frames will be repaired or replaced.
Is the warranty valid at any shop?
Yes, it is. The warranty is valid at any OWNDAYS shop around the world.
Please bring the glasses with the warranty card.
  • If you wish to use your warranty abroad, please contact the shop where the item was purchased in advance.
I lost my warranty card. Is my pair still covered by the warranty?
We recommend that you keep your warranty card in a safe place. We are unable to provide certain warranty services if you do not present your warranty card.
The warranty period is already over. Can you still provide a warranty?
No. We are unable to extend the warranty period.
I have lost my glasses. Am I covered by the warranty?
No. The warranty does not cover loss or misplacement.

Lens Information

The prescription on the lenses is not suitable for me. Can I make an exchange?
We provide a one-time complimentary change of lens degree if you experience discomfort in your vision within the first year of purchase.
  • Lens power specified by the customer or prescriptions from other optical stores will not be covered under this warranty.
The lens has become scratched. Does the warranty cover this?
Damages to the lenses, including cracks or scratches to the lens coating, are not covered under warranty.
However, we provide lens replacement service at A$98 for a pair of regular single vision lenses.
  • Additional fees apply for lens options.
  • Lens replacement service is subject to the condition of the frame.
I am bothered by the lens thickness. Would it be possible to make them thinner?
Yes, it is. High Index Aspheric Lenses (1.60) are used as standard in OWNDAYS.
Even thinner lenses – Super High Index Aspheric Lenses (1.67) and Ultra High Index Aspheric Lenses (1.74) – are available for an additional fee of A$100.00 each.
There may be occasions when we cannot meet your requirements of the lens thinness due to your degree and size/shape of frame.
I have purchased a pair of single vision glasses. Is it possible to change the lenses to progressive lenses?
Yes. We provide a one-time replacement of your lenses to progressive lenses at an additional fee from A$100 within the first year of purchase.
Please allow 7 working days for processing.
I have purchased a pair of glasses with progressive lenses. Can you change the lenses into single vision lenses i.e. normal reading glasses?
We offer free exchange of progressive lenses to regular single vision lenses within two months of purchase.
Please bring your glasses and the warranty card to our shop within the warranty period.
I had my new lenses made to the same degree as before, however, my vision seems different. Why so?
Depending on the shape of the frame and fitting, there could be a change in vision.
  • In the event that the new lenses are not suitable for your vision, please return to the shop so that we can check the degree and make necessary adjustments to the frame as well as fitting. Please bring your glasses and warranty card to our shop within the warranty period.

Purchasing Glasses

Is a prescription required for getting a pair of glasses at the shop?
Yes, a prescription is required but if you don’t have one we can do an eye test for you.
Do you provide eye tests for children?
Yes, our optometrists can do eye tests for children.
What payment methods do you accept?
We accept health funds/insurance, cash, credit cards and Westfield Gift cards.
Is it possible to pay by credit card?
Yes. We accept VISA, MASTERCARD, JCB and China Union Pay.
Can you send products by post?
Yes. It is possible to have products sent to the customer using a delivery service: the cost will be charged to the customer.
Please feel free to ask our staff at the shop.
Can you make glasses with the same degree as my existing pair?
Yes, we can. Please bring your valid spectacle prescription to any of our stores.
Is it possible to do an eye test without making a purchase?
Yes. We offer bulk billed eye test under medicare. If you do not have medicare private eye tests are A$58.
How long does it take to make the glasses?
We can process your glasses in as little as 20 minutes upon payment.
  • Depending on how busy the shop is and the stock lens availability.
  • Additional processing time may be required for lens options.
Is it possible to have an eye test while wearing contact lenses?
No. Customers must remove their contact lenses to have their eyes tested. We provide contact lens case and rinse solution.
  • For disposable contact lenses, please bring a replacement set with you.
  • For soft contact lenses, please wait up to 15 minutes upon removal in order to perform an accurate eye test.
  • For hard contact lenses, more than 2 weeks are required after removal.

Shop Information

Where are OWNDAYS shops located and what are the store opening hours?
Please refer to the page “SHOP” in this official website.
  • Operation hours may change on certain occasions and during certain periods such as company functions and Australian Public Holidays. Please check the official OWNDAYS website for details.

Product Information

Is it possible to buy the frames only?
Yes. Frames can be purchased for the same price as marked on the sticker.
Do you offer thin lenses?
Yes, we do. High Index Aspheric Lenses (1.60) are used as standard.
For an additional fee of A$100.00, you can choose the lenses of Super High Index Aspheric Lenses (1.67) or Ultra High Index Aspheric Lenses (1.74).
Is there an additional fee for astigmatism correction?
No. There is no additional fee to be charged for the degree up to -4.00.
However, for severe astigmatism (over -4.25), Super High Index Aspheric Lenses 1.67 are chosen, which cost an additional fee of A$100.00.
Can you make reading glasses?
Yes, we can. We can produce reading glasses at the set price.
Do you offer the lenses with UV Protection?
Yes, we do. All our lenses at OWNDAYS are equipped with UV Protection,
which blocks over 99.9% of ultraviolet rays (280nm - 380nm wavelength).
Can you make glasses with progressive lenses and interview lenses?
Yes, we can. Please note that there is an additional fee from A$100.00 for progressive lenses.
  • There is a processing time of 7-10 working days.
Can you make glasses with polarised lenses?
Yes, we can. Please note that there is an additional fee from A$100 for polarised lenses.
  • There is a processing time of 14 working days.
  • Please note that polarised lenses cannot be used for half-rim and rimless frames.
Can you make glasses with Transitions lenses?
Yes, we can. Yes, we can. Please note that there is an additional fee from A$200 for Transitions lenses.
  • There is a processing time of 7 working days.
Can you make glasses with no degree lenses?
Yes, we will put no degree lenses into the frames.
UV protection and water-repellent coating are equipped.
Do you have frames for children?
Yes, we do.
Do you charge any fees on top of the set prices?
Yes. Additional fees apply for lens options.
  • A$100.00 per pair for Super/Ultra High Index Aspheric Lenses (1.67/1.74)
  • A$100.00 per pair of Blue Light Lenses
  • From A$100.00 per pair of progressive lenses (progressive and interview lenses)
  • From A$100.00 per pair of coloured lenses
  • From A$200.00 per pair of Tansitions lenses
  • From A$100.00 per pair of polarised lenses
  • Please click here for more details.
  • Additional processing time may be required for lens options.
Can you change the lenses of frames purchased from other optical shops?
Yes. We provide lens replacement service at a fee of A$98.00 for high index aspheric lenses.
  • Additional fees apply for lens options.
  • Please note that the lens replacement service is not available in the following circumstances:
[Material]
Specialised frames such as those made from gold, platinum, tortoiseshell, wood, bamboo and horn
[Shape]
Frames that require large lenses or frames with strong curve
[Condition]
Frames that are damaged, have cracks or are distorted
[Lens]
Glass lenses or lenses with strong curve
[Other]
Lenses that OWNDAYS does not handle
  • Processing time is subject to lens availability. Additional processing time may be required for lens options.
  • There may be other circumstances where we are unable to provide the lens replacement service. Please ask our shop staff for details.
  • If we accidentally break your own frame during lens cutting, we are unable to replace your original frame.
I would like to reserve a limited edition or collaboration product.
We apologise for not accepting reservations of limited edition or collaboration products as these items usually come in limited quantities.

After Sales Service

What after sales service do you provide?
We provide these after sales services free of charge: change of nose pads, adjustment and tightening of screws, adjustment of fitting and bulk billed eye test.
Is it possible to return an item?
We do not accept returns and exchanges.
There is a scratch on the lens. Can you do something about it?
In the event where the lenses are damaged due to scratches, we are unable to repair or remove the scratches on the lenses.
We provide lens replacement service at a fee of A$98.00 for high index aspheric lenses.
  • Additional fees apply for lens options.
Can you adjust the fitting of frames purchased from other optical shops?
We are happy to adjust the fitting of your frames for free. This service is available in all OWNDAYS shops around the world.
  • This service may not be available for some frames due to constraints in the frame condition.
Can I have the fitting adjusted at a different OWNDAYS shop instead of the one where I made the purchase?
We are happy to adjust the fitting of your frames for free at any OWNDAYS shop around the world.
The nose-pad screw and the hinge screw have come off. Can you fix them?
We are happy to put the screws back onto your frames for free.

Online Store

Do you offer lens replacement service at the online store?
We regret that we do not offer lens replacement service at the online store.
Please bring your spectacles to an OWNDAYS store near you.
I made a mistake in my order. Can I make changes?
Please contact us via the Contact Us page as soon as possible.
Do note that we are unable to accept changes after your lenses have been ordered.
Can discount coupons be used at the online store?
Discount coupons cannot be used at the online store. Please use them at our retail stores.
I did not receive an order confirmation email.
You may not receive an order confirmation email in the following circumstances:
  • Incorrect Email AddressYou may have entered an incorrect email address when you signed up. Please log in and check your email address on the Manage My Account page.
  • Security Software SettingYour internet security and anti-virus software may have marked the email as spam. Please check your junk mail folder.
  • Spam Mail SettingPlease update your spam mail setting.
  • Rejected DomainPlease add @owndays.com to your safe senders list.
  • Anti-Spoofing ProtectionAnti-spoofing setting in your email helps to filter out emails that appear to originate from a trusted source but are actually not. Please try turning off the setting to see if you are able to receive the order confirmation email from us. For the method to turn off the setting, please contact your email service provider or your mobile carrier.

Customers using a free email service provider such as Yahoo! Mail, Gmail or Hotmail

You may have received the order confirmation email in your spam folder or deleted folder. Please check these folders.
For customers using other email services, please contact your respective service provider.

Alternatively, you can check if your order has been successful by looking under Order History on the Manage My Account page.

For enquiries or assistance, please contact us via the Contact Us page.
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