This website is a property of OWNDAYS SINGAPORE PTE LTD, a company registered in the Republic of Singapore under registration number 201308429G. Please read these Terms and Conditions carefully before using the website. By accessing to and using the website and the products and services available on the website (collectively referred to as “the Site”), you confirm that you have read, understood and agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use the Site.
You are required to register a membership account with us before you can place an order or to use certain features of the Site, subject to the Terms and Conditions of the OWNDAYS Membership Programme. During registration, you will need to provide personal information that is true, accurate and current. Should there be any change to this information, please sign in to your account immediately and update the relevant section. Alternatively, you may email us at [email protected] to notify us of the change.
You may only register one account on the Site and the account cannot be shared nor transferred to other users.
Order and Payment
You must provide your name, valid email address, contact number and other information as indicated when you place an order. To complete and submit an order, you must follow the procedures shown on the Site. An order confirmation will be sent to your registered email when your order has been accepted.
Payment must be cleared from your account before we process your order. You may make payment by credit/debit card bearing the MasterCard or VISA logo (collectively referred to as “credit card”). In particular, you are required to use your own credit card to pay for purchases on the Site. By placing an order, you confirm that you are authorised by the issuing bank or financial institution to use the credit card for purchases. We shall not be held liable for any fraudulent use of a credit card.
Your order will be processed the next working day if it is made on the Site after 7:00pm SGT (GMT+8).
We make the best efforts to ensure that all prices, images, product descriptions and details listed on the Site are accurate. There may be instances where errors may occur. If there is any error on the price of the products you have ordered, we will contact you via email as soon as possible to re-confirm your order with the correct pricing or to cancel the order. In the event you are uncontactable despite our best efforts to reach out to you, your order will be cancelled.
All prices in the Site are in Singapore Dollars (SGD) and are inclusive of the prevailing Goods and Services Tax (GST). If your credit card is not denominated in SGD, the final price charged to you will be subject to currency exchange rates and bank charges may apply.
From time to time, some products may be marked down as sales. By placing an order, you accept that all prices published in the Site are final unless otherwise stated.
Promo Codes and Vouchers
We accept promo codes for your online order if the promo codes are valid for online purchases and subject to the terms and conditions of the respective promo codes. To redeem, promo codes must be entered during checkout. Store vouchers and coupons will not be valid for use on the Site unless otherwise stated.
To purchase prescription glasses on the Site, you must provide a valid prescription consisting of the following details:
- Your full name, date of birth and unique identification number (e.g. NRIC number)
- Date eye examination was done
- Issue date and expiry date of the prescription
- Name, work/contact address and contact number of the eyecare professional who issued the prescription
- Refraction error with indication of spherical and cylindrical readings
- Inter-pupillary distance reading
- Back vertex distance (if applicable)
- A written assessment that you do not have any existing organic eye disease or systemic medical condition that will affect vision
- Your written acknowledgement of a statement of advice to undergo eye checks if the spectacles cause discomfort
Prescription must be issued within ONE YEAR from the date you place order on the Site and is issued by a registered optometrist. Do inform the optometrist of your intention to purchase spectacles online and details of the Site.
Cancellation or Change of Order Details
We do not accept any cancellation once your order is placed and accepted by us.
If you would like to change your order details after placing an order, please contact us via email at [email protected] immediately. We will do our best to process your request. Please note that we are unable to accommodate any change request after your order has been processed and dispatched.
Non-Acceptance of Orders
We will do our best to process all orders made on the Site. In the event we are unable to fulfill your order due to incorrect or invalid prescription and/or discontinued products and/or other reasons, we reserve the right to reject and cancel your order at any time at our sole discretion even after an order confirmation has been sent to you. Should such non-acceptance of your order occur, we will inform you via email and the payment you have made will be fully refunded to you via the payment mode used in your order.
Local Delivery (within Singapore)
Your order will be sent to the shipping address you have specified when placing your order. Local delivery is complimentary with minimum order of SGD21. For orders below SGD21, delivery fee of SGD10 applies.
Your order will be delivered in our standard packaging unless otherwise specified. Delivery of your order is subject to the availability of the products, accuracy of your information and prescription. Upon successful payment, we will do our best to deliver your order within 5 to 10 working days, excluding weekends and public holidays. The estimated delivery date indicated is for reference only and may vary according to the lens type and prescription. Should there be any delay in the delivery of your order, we will inform you via email or call.
We engage an external service provider to deliver your order. Should you specifically instruct the delivery provider to leave your order unattended, whether outside the door of the shipping address or at any other location instructed by you, such delivery shall be at your own risk and you shall accept all liability and risk of loss, theft and damage.
We provide international shipping to these locations at a shipping fee of SGD40 for orders placed on the Site: Thailand, United States of America, Germany, United Arab Emirates, Saudi Arabia, Taiwan, Netherlands, Canada, France, Hong Kong, the People’s Republic of China, Turkey and United Kingdom. Do note that international shipping is not be available for certain products as specified in the individual product details page.
Many countries impose customs, duties, tariffs or taxes on items being imported from overseas. You are required to bear these costs if assessed by your local authorities and all additional charges in relation to these.
Your order will be shipped in our standard packaging unless otherwise specified. Shipping of your order is subject to the availability of the products, accuracy of your information and prescription. Upon successful payment, we will do our best to ship out your order within 5 to 10 working days, excluding weekends and public holidays. The estimated delivery date indicated is for reference only and may vary according to the destination country, lens type and prescription. Should there be any delay in shipping out your order, we will inform you via email or call. Additional time may be required for cross-border customs clearance and for local delivery in the destination country. We shall not be liable for such delays and all enquiries with regards to delivery delays should be made with your local authorities.
We engage an external service provider to ship and deliver your order. Should you specifically instruct the delivery provider to leave your order unattended, whether outside the door of the shipping address or at any other location instructed by you, such delivery shall be at your own risk and you shall accept all liability and risk of loss, theft and damage.
Exchanges and Refunds
We do not accept any exchange, including but not limited to the change of frame model or lens type, once your order is placed on the Site and accepted by us.
There is strictly no refund once your order is placed and accepted by us. In the event we are unable to fulfill your order subject to the terms and conditions outlined in the Non-Acceptance of Orders section above, we will process your refund based on the original payment mode used in your order. Please note that it will take up to 3 weeks for the refund to be reflected in your bank statement. Please contact your respective bank or credit card issuer for assistance thereafter.
Availability of Products for Online Orders
We offer a wide collection of both prescription and non-prescription eyewear for purchase on the Site. However, do note that some products, including contact lenses, are available only at the physical retail stores.
You may also choose to upgrade the regular high index aspheric lenses to blue light lenses, colour lenses or Transitions lenses when you purchase spectacle frames on the Site. Do note that progressive lenses and certain other optional lenses are not available for purchase on the Site.
Product Quality and Warranty
All orders placed on the Site will undergo quality inspection before being shipped to you. If you receive any damaged or defective product, please email us at [email protected] for assistance.
We provide comprehensive warranty for products you have purchased from us, including but not limited to 1-year warranty against manufacturing defects for spectacle frames and 1-year warranty on lens visual performance. * Degree based on power specified by the customer or a doctor’s prescription (Dr Rx) is not covered under this warranty. For more details on our warranty programme and its terms and conditions, please refer to the OWNDAYS Customer Guarantees page.
We provide the following after-sales services for orders made on the Site:
- Adjustment of frame fitting
- Re-checking of your vision
- Replacement of nose pads, screws and spare parts (subject to availability)
These after-sales services are complimentary to you. Please visit any OWNDAYS store in Singapore if you require the above after-sales services after receiving your order.
General Use of the Site
The products and services available on the Site, including discount coupons, gift vouchers and product warranty services, are strictly for personal use only. You may not sell or resell any of the products and services that you purchase or receive from us. If any registered member does not comply with or violates these Terms and Conditions, we reserve the right to cancel the membership account and the orders without prior notice.
You agree not to:
- Use the Site and our products and services for illegal and unethical purposes
- Use or upload software or materials that may contain viruses and/or harmful components which may corrupt the Site’s data or interfere with the operation of another user’s mobile or computer device
- Attempt to gain unauthorised access to or disrupt computer systems or network
- Impersonate other users or use the membership account belonging to other users
Feedback and Suggestions
At OWNDAYS, we are constantly reviewing and improving ourselves in order to deliver the best customer experience. We welcome your feedback and suggestions on how we can improve the Site and our products and services. Please email us at [email protected] and we will respond to you within 3 to 5 working days.
For assistance with your order, please provide us the Order Number and state any concern or complaint clearly and as accurately as possible. The Order Number can be found in the order confirmation email or under the Order History section when you log in to your membership account from the Site.
In some circumstances, your emails may not reach us and vice versa. If you do not receive any response from us after 5 working days, please contact us via our Customer Service Hotline at +65 6222 0588 (available between 10am to 7pm daily).
Amendments of Terms and Conditions
We reserve the right to amend these Terms and Conditions at any time without prior notice. All amendments to these Terms and Conditions will be reflected on the Site and are effective immediately. Your continued use of the Site will be deemed to constitute your acceptance to the amended Terms and Conditions.
Last updated: August 2021