FAQ

This is our FAQ section.
You may be able to find the answers to your questions here.

Warranty Information

How long is the warranty period and what are the terms and conditions?
Please refer to OWNDAYS Customer Guarantees page for details on the warranty period and policies.
  • Terms and conditions apply.
What are the terms and conditions on the warranty of lenses?
We provide 1-year warranty on lens visual performance with a one-time complimentary change of lens degree.
  • Degree based on power specified by the customer or a doctor’s prescription (Dr Rx) is not covered under warranty.
  • Warranty does not cover damages to the lenses, including cracks or scratches to the lens coating.
What are the terms and conditions on the warranty of frames?
In the event where the frames are faulty due to manufacturing defects within 1 year from the date of purchase, we will repair or replace them with no additional charge. Please refer to OWNDAYS Customer Guarantees page for details on the warranty period and policies.
  • Terms and conditions apply
Is the warranty valid at any shop?
Yes. The warranty is valid at any OWNDAYS shop around the world.
Please bring the glasses and the warranty card when you visit us.
  • If you require overseas warranty support, please first contact the shop of purchase.
I lost my warranty card. Is my pair still covered by the warranty?
In the event of misplacing your warranty card, your glasses will be covered under warranty within a year of purchase if your record can be found at our system.
The warranty period is already over. Can you still provide warranty?
No. We are unable to extend the warranty period.
I lost my glasses. Am I covered by the warranty?
No. The warranty does not cover loss or misplacement.

Lens Information

The prescription on the lenses is not suitable for me. Can I make an exchange?
We provide a one-time complimentary change of lens degree if you experience discomfort in your vision within the first year of purchase.
  • Degree based on power specified by the customer or a doctor’s prescription (Dr Rx) is not covered under warranty.
The lens has become scratched. Does the warranty cover this?
In the event where the lenses are damaged due to mishandling, scratches or cracks on the lens coating, lens warranty will not be covered. Please refer to OWNDAYS Customer Guarantees page for details on the warranty period and policies.
  • Terms and conditions apply.
I am bothered by the lens thickness. Is it possible to make them thinner?
Yes, it is possible. Please speak to our staff at the shop where you have made the purchase.
They will offer you the most suitable lenses based on your degree.
Do note that there may be occasions when we cannot meet your required lens thickness due to your degree and the size/shape of the frames.
I have purchased a pair of single vision glasses. Is it possible to change the lenses to progressive lenses?
Yes. We provide a one-time replacement of your lenses to progressive lenses at an additional fee from S$100.00 within the first year of purchase.
Please allow 10 working days for processing.
I have purchased a pair of glasses with progressive lenses. Can you change the lenses into single vision lenses i.e. normal reading glasses?
We offer free exchange of progressive lenses to regular single vision lenses within two months of purchase.
Please bring your glasses and the warranty card to our shop within the warranty period.
I had my new lenses made with the same degree as my current pair of glasses. However, my vision seems different. Why is this so?
The change in your vision could be due to the shape and the fitting of the frames.
  • If you are not comfortable with your vision, please visit our shop so we could confirm your degree and adjust the frames and the fitting accordingly. Kindly bring your glasses and the warranty card to our shop within the warranty period.

Making a Purchase

Is a prescription required for getting a pair of glasses at the shop?
No, prescription is not required.
We will do an eye test for you and then process the glasses accordingly.
However, we recommend that you obtain a prescription in advance in the following circumstances:
  • For those who are below 15 years old and are using glasses for the first time
  • Do note that our opticians are unable to do eye tests for children below 8 years old under the regulations of OOB (Optometrists & Opticians Board)
Do you provide eye tests for children?
Yes, our opticians and optometrists are able to conduct eye tests for children.
  • Do note that our opticians are unable to do eye tests for children below 8 years old under the regulations of OOB (Optometrists & Opticians Board). For more details, please contact us at 6222-0588.
What payment modes do you accept?
We accept cash, credit cards and NETS.
For other possible payment modes such as gift vouchers and gift cards, please feel free to ask our shop staff for more details.
Is it possible to pay by credit card?
Yes. We accept VISA, Mastercard, American Express, JCB and China Union Pay.
Can you make glasses with the same degree as my existing pair?
Yes, we can. Please bring along your existing pair of glasses so we can make the same degree for the new pair.
Alternatively, we also accept other forms of record of the degree.
  • There may be circumstances where we are unable to check the degree due to scratches or damaged coating on the lenses.
Is it possible to do an eye test without making a purchase?
We provide complimentary visual acuity test and auto-refractor scanning with no purchase needed.
How long does it take to make the glasses?
We can process your glasses within 20 minutes after payment.
  • Depending on how busy the shop is and the stock lens availability.
  • Additional processing time may be required for option lenses.
Is it possible to have an eye test while wearing contact lenses?
No. Customers must remove their contact lenses to have their eyes tested.
We provide contact lens case and rinse solution.
  • For disposable contact lenses, please bring a replacement set with you.
  • For soft contact lenses, a minimum of 15 minutes of resting time is needed upon removal of contact lenses in order to perform an accurate eye test.
  • For hard contact lenses, over 24 hours of resting time is needed after removing the contact lenses.

Shop Information

Where are OWNDAYS shops located and what are the store opening hours?
What are the opening hours and on what days are you closed?
Please refer to the “SHOP” section in this website for more details.
  • Store opening hours may vary during public holidays such as the Chinese New Year as well as during company functions. Please visit the OWNDAYS website for details.
Is there any Japanese speaking customer service personnel to assist me?
Yes. However, we do not have any Japanese frontline staff at the shop.
Please book an appointment with us at 6222-0588.

Product Information

Is it possible to buy just the frames?
Yes. We offer S$30.00 discount off the set price if you are buying the frames only.
Do you offer thinner lenses?
Yes. Our lenses range from High Index Aspheric Lenses (1.60) to Ultra High Index Aspheric Lenses (1.74).
Based on your degree, we offer you the most suitable lenses at no additional fee.
Is there an additional fee for astigmatism correction?
No. There is no additional fee regardless of astigmatism or degree.
Can you make reading glasses?
Yes. Our reading glasses are at the set price indicated on the frames.
Do you offer lenses with UV protection?
Yes. All lenses at OWNDAYS come with UV protection which can reduce over 99% of UV rays reaching the eyes.
Can you make glasses with progressive lenses and office progressive lenses?
Yes, we can. Please note that there is an additional fee from S$100.00 for progressive lenses.
  • There is a processing time of 10 working days.
Can you make glasses with polarised lenses?
Yes, we can. Please note that there is an additional fee of S$100.00 for polarised lenses.
  • There is a processing time of 10 working days.
  • Please note that polarised lenses cannot be used for half-rim and rimless frames.
Can you make glasses with Transitions lenses?
Yes, we can. Please note that there is an additional fee from S$100.00 for Transitions lenses.
  • There is a processing time of 10 working days.
Can you make glasses for squint?
Yes. We can make glasses for squint with a prescription issued by an eye doctor.
  • Do note that we do not provide lenses with prism correction.
Can you make glasses with no degree?
Yes, we can. No-degree lenses will be used.
These lenses also come with UV protection and water-repellent coating.
Do you have frames for children?
Yes, we do. Please refer under the brand “Junni” for more frames selection.
Do you charge any fees on top of the set prices?
Yes. Additional fees apply for option lenses.
  • S$100.00 per pair of progressive lenses (progressive, office progressive and computer progressive)
  • S$100.00 per pair of colour lenses
  • S$100.00 per pair of Blue Light Lenses
  • S$100.00 per pair of Tansitions lenses
  • S$100.00 per pair of polarized lenses
  • Please click here for more details.
  • Additional processing time may be required for option lenses.
Can you change the lenses of frames purchased from other optical shops?
Yes. We provide lens replacement service at a fee of S$98.00 for high index aspheric lenses.
  • Additional fees apply for option lenses.
  • Please note that the lens replacement service is not available in the following circumstances:
[Material]
Specialised frames such as those made from gold, platinum, tortoiseshell, wood, bamboo and horn
[Shape]
Frames that require large lenses or frames with strong curve
[Condition]
Frames that are damaged, have cracks or are distorted
[Lens]
Glass lenses or lenses with strong curve
[Other]
Lenses that OWNDAYS does not handle
  • Processing time is subject to lens availability. Additional processing time may be required for option lenses.
  • There may be other circumstances where we are unable to provide the lens replacement service. Please ask our shop staff for details.
I would like to reserve a limited edition or collaboration product.
We apologise for not accepting reservations of limited edition or collaboration products as these items usually come in limited quantities.

After Sales Service

What after sales service do you provide?
We provide these after sales services free of charge: change of nose pads, adjustment and tightening of screws, adjustment of fitting and eye test.
Is it possible to return an item?
We do not accept returns and exchanges.
There is a scratch on the lens. Can you do something about it?
In the event where the lenses are damaged due to scratches, we are unable to repair or remove the scratches on the lenses.
We provide lens replacement service at a fee of S$98.00 for high index aspheric lenses.
  • Additional fees apply for option lenses.
Can you adjust the fitting of frames purchased from other optical shops?
We are happy to adjust the fitting of your frames for free. This service is available in all OWNDAYS shops around the world.
  • This service may not be available for some frames due to constraints in the frame condition.
Can I have the fitting adjusted at a different OWNDAYS shop instead of the one where I made the purchase?
We are happy to adjust the fitting of your frames for free at any OWNDAYS shop around the world.
The nose-pad screw and the hinge screw have come off. Can you fix them?
We are happy to put the screws back onto your frames for free.

Online Store

Do you offer lens replacement service at the online store?
We regret that we do not offer lens replacement service at the online store.
Please bring your spectacles to an OWNDAYS store near you.
I made a mistake in my order. Can I make changes?
Please contact us via the Contact Us page.
Do note that we are unable to accept changes after your order has been shipped.
Can discount coupons be used at the online store?
Discount coupons cannot be used at the online store. Please use them at our retail stores.
I did not receive an order confirmation email.
You may not receive an order confirmation email in the following circumstances:
  • Incorrect Email AddressYou may have entered an incorrect email address when you signed up. Please log in and check your email address on the Manage My Account page.
  • Security Software SettingYour internet security and anti-virus software may have marked the email as spam. Please check your junk mail folder.
  • Spam Mail SettingPlease update your spam mail setting.
  • Rejected DomainPlease add @owndays.com to your safe senders list.
  • Anti-Spoofing ProtectionAnti-spoofing setting in your email helps to filter out emails that appear to originate from a trusted source but are actually not. Please try turning off the setting to see if you are able to receive the order confirmation email from us. For the method to turn off the setting, please contact your email service provider or your mobile carrier.

Customers using a free email service provider such as Yahoo! Mail, Gmail or Hotmail

You may have received the order confirmation email in your spam folder or deleted folder. Please check these folders.
For customers using other email services, please contact your respective service provider.

Alternatively, you can check if your order has been successful by looking under Order History on the Manage My Account page.

For enquiries or assistance, please contact us via the Contact Us page.
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