FAQ

We have 1-year limited warranty and lifetime maintenance services. Please refer to OWNDAYS Customer Guarantees page for more details.

Yes, you may return and exchange any OWNDAYS product within 30 days from the date of purchase. We accept all valid returns with products in good condition.

We provide one-time only complimentary exchange if you experience discomfort in your vision or if you opt to change your grade within one year from date of purchase. Prescription specified by the customer or issued by another doctor are not covered under this warranty.

We provide complimentary exchange if damage is due to manufacturing defect. Damage due to deliberate misuse, improper repair, negligence or lack of care and sale items are not covered under this warranty. You may choose any frame of the same value if your current frame is no longer in stock.

Yes, warranty is valid at any OWNDAYS store worldwide. Please bring your warranty card with you.

Yes, but we recommend that you keep your warranty card. We are unable to provide certain warranty services if you do not present your warranty card.

No, we are unable to extend the warranty period.

Yes, we can.Transitions lens price starts at an additional PHP5,000.

• Please allow 7 working days for preparation.

No, our warranty does not cover loss or misplacement.

Yes, we offer free adjustments for all OWNDAYS frames at any OWNDAYS store worldwide.

We offer free lifetime maintenance services for all OWNDAYS frames. This includes screw tightening, personal fittings, frame adjustment, nose pad replacements, and cleaning of lenses.

Yes, we can fix it for free for all OWNDAYS frames. If the part is no longer available, we will offer 50% off on a replacement pair if damage is due to reasons not covered by our warranty.

Yes, we provide a one-time-only complimentary exchange if you experience discomfort in your vision within one year from the date of purchase. (applicable for OWNDAYS prescriptions only)

Yes, we provide a one-time complimentary exchange of lenses if your grade already changed within 1-year from the date of purchase. (Applicable for OWNDAYS prescriptions only)

Our warranty only covers discomfort on prescription. But, we offer a 50% off on the Lens Replacement fee if within one year from the date of purchase.

Yes, we will waive the Lens Replacement fee of Php 2,990 if within 30 days from date of purchase. You just have to top up the lens upgrade price.

Yes, we offer a free exchange of progressive lenses to single vision lenses within 30 days from the date of purchase.

Our Licensed Optometrist will offer the most suitable lenses based on your grade. There may be instances where we can’t meet your requirements on the lens thickness due to your grade and the size or shape of the frame.

Yes, all our lenses are ultra thin ranging from 1.60 to 1.67 with no additional fee. Our Licensed Optometrist will offer the most suitable lenses based on your grade.

Depending on the shape of the frame and fitting, there could be a change in vision. In the event that the new lenses are not suitable for you, please return to the store so we can check the grade and make the necessary adjustments to the frame as well as fitting.

No, there is no additional fee regardless of astigmatism or grade.

Yes, all our lenses are equipped with UV protection which blocks over 99.9% of ultraviolet rays.

Yes, Lens Replacement fee is Php 2,990. These lenses are ultra thin and multi-coated equipped with UV protection, anti-reflective, scratch-resistant and water repellent coating.

1. Thoroughly wash and sanitize your hands with soap and water before handling your eyeglasses.
2. Always rinse the lenses first under a gentle stream of water. This will remove any particle that may scratch the lens.
3. Gently wash the lenses and frame with your clean fingers. Clean your eyeglass with warm water and mild soap. Avoid using cleaning agents with harsh chemicals like alcohol or bleach. A soft toothbrush can be used to clean away grime and oil from the nose pads and hinges.
4. Rinse the eyeglass and dry them gently using a soft lint free cloth. Do not forget to have the lens cloth cleaner washed at least every other day.
5. Lastly, refrain from placing your eyeglasses on any surface especially in a public place or outdoors.

Yes, there are additional fees on upgrades to progressive lenses, blue shield lenses, color lenses and Transitions lenses.

If your lens grade is available, your glasses can be processed in 20 minutes after payment. Special order lenses take around 5 – 7 days if within Metro Manila and 7 to 9 days if outside Metro Manila.

No, we have a Licensed Optometrist available to check your eyes. However, we recommend obtaining a prescription if you are 8 years old and below, if you have an eye disease and are receiving treatment or if your eye conditions are unstable.

Yes, we do. However, for children 8 years old and below, we recommend obtaining a prescription first.

No, you must remove your contact lenses 15 minutes before the eye exam.

Yes, just bring your glasses so we can make new ones with the same grade. But, in some circumstances such as scratches or peeled coating, we might not be able to check the grade properly. We also have Licensed Optometrists available to check your eyes.

We accept cash and credit card payments. For other possible payment methods such as coupons and gift cards, please feel free to ask our staff.

Yes, we offer 0% installment at 3 months or 6 months on selected credit cards.

Yes, we offer delivery service nationwide for just Php 200 per pair.

Please refer to “SHOP” for the complete list. Operating hours may vary across all stores.

• Operation hours may change on certain occasions and during certain periods such as year-end period and New Year period.
  Please check the OWNDAYS official website for details.

Yes, we offer a PhP 1,000 discount if you buy the frame only. But, we do not allow transferring of lenses to maintain accuracy of the prescription.

Yes, we can exchange your frame within 30 days from the date of purchase.

Yes, we offer a 50% discount on your replacement pair if within one year from date of purchase.

Yes, please check out our Junni collection.

We advise parents to call our store especially if it is the first time for the child to have their check-up. Our in-house licensed optometrist can assist in answering your inquiries.

YES for most cases, as we have trained opticians in the store using state-of-the-art machines to process your lenses. We also stock a wide range of lenses that cater to most grade and astigmatism combination. However, there are cases when we may need to order your lenses from our supplier. You also have the option to have your glasses delivered to your doorstep for a courier fee of Php200.

YES, we offer a lens replacement service for a fee of Php2,990. You will be asked to sign an agreement form that in the rare event of damage by our optician, we will replace it with OWNDAYS frame to be discussed and approved by our store head. Rest assured that your frame will be handled with utmost care to avoid or minimize damage. The service may not be available for some eyeglasses due to constraints in the frame condition, shape, or, material.

We offer free maintenance services for all OWNDAYS frames like screw tightening, frame adjustment, nose pad replacements, and, cleaning of lenses at any OWNDAYS store.

YES, frame and ultra-thin lenses are included. These lenses have 99.9% UV protection and are scratch-resistant, water and dirt-repellent, anti-reflective, and are less glaring. They also come with a case and microfiber cloth.

NONE, at OWNDAYS there is no additional charge for ultra-thin lenses of any grade or astigmatism.

You can send your resume to inquiryph@owndays.com.

You can send your proposal to inquiryph@owndays.com.